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The
Objective: |
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The objective of the CIO
Dashboard Service Offering is to provide you with a means of ensuring that
your investments in IT are delivering measurable business results. To
achieve this goal, we work with you to accomplish the following major
objectives: |
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Link business strategy
and IT objectives through the Balanced IT Scorecard |
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Establish the IT value
proposition |
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Improve communication
between consumers and providers of technology services |
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Enhance IT management
capabilities and controls |
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Ensure technology
performance meets expectations and operates within acceptable parameters |
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Approach: |
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Step 1 – Create the IT
Balanced Scorecard |
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Business and IT Leaders
work together to convert the business’ strategic direction into a series of
initiatives, objectives, key performance indicators and target values for
IT. Results of this effort are summarized into a value proposition for IT. |
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Step 2 – Analyze IT
Processes |
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The IT Process Analysis
constructs a model of the IT process. The model is compared to generic,
best-in-class models for consistency of flow, logic, interfaces, outputs and
controls. Each identified sub-process is further analyzed in order to
identify measures of effectiveness and efficiency. |
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Step 3 – Develop the IT
Performance Measurement Program |
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In order to develop the
IT Performance Measurement program, key performance indicators identified as
a result of the creation of the IT Balanced Scorecard are combined with
measures of process effectiveness and efficiency. This candidate set of
performance indicators are then prioritized and arranged into a series of
performance reports that measure and track the performance of IT. Where
possible, industry benchmarks are included on reports to ensure IT operates
within generally accepted normative values. Once stabilized, a data
warehouse of performance metrics is established to collect performance
metrics from IT feeder systems and automatically generate performance
reports. |
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Step 4 – Design the CIO
Dashboard |
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The CIO Dashboard is a
summary report generated either manually or automatically from the IT
performance data warehouse. The figure above is an example of an
automatically generated Dashboard. The Dashboard reports on the metrics
most important to achieving the value proposition. The CIO Dashboard is generated and distributed periodically or made
available to IT customers over the client’s intranet. |
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Benefits: |
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The Winchester Group’s
CIO Dashboard solution offers a business-driven approach to the management
of IT. Through it, companies are able to understand the value of technology
by quantitatively measuring the business results it produces. This is
achieved by defining and articulating business goals and translating those
goals into a set of key metrics concerning the integration and delivery of
technology. |
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The CIO Dashboard is
about measuring and reporting on the use of technology. To do this
effectively and efficiently, a warehouse of performance indicators is
established to house the metrics used in reporting. The investment in this
data warehouse of performance can provide several additional benefits: |
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Enhanced Outsourcing and
Service Level Agreements
– Many outsourcing or insourcing arrangements fail due to a lack of
reliable, meaningful quantitative metrics on which to judge effectiveness.
Automated data capture and reporting using the performance measurement data
warehouse can correct this deficiency |
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Individual Performance
Reviews – To
be effective, individual performance reviews must be based on measurable
objectives that can be tracked. The performance measurement data warehouse
can supply this information |
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Other Process Area
Performance Reporting
– Performance measurement and reporting need not be confined to technology
processes. Financial, distribution, and human resources are examples of
other processes that may benefit. The CEO’s Dashboard is another candidate. |
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Automated Analysis and
Reporting –
The basis of future control program reviews can be based on information
housed in the performance warehouse, thus enabling the real-time audits and
reporting. |
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Benchmarking
– Comparison of performance results with industry standards or other
organizations can aid in establishing realistic performance targets and
goals. |
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