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Approach |
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Our CIO Dashboard
service offering was modified to specifically focus on the identification,
capture and reporting of project benefits: |
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Interviews of technicians, customers and
management were conducted to identify anticipated benefits |
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Analysis of interview results identified five
key benefit areas to be reported |
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Data sourcing considerations identified
twelve different databases that had to be queried for the needed information |
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Report card panels were designed to depict
benefit results, trends and targets |
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Prototype reports were generated using actual
data and report formats that presented pre-implementation values |
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Prototype results were reviewed with all
stakeholders to obtain comments and gain consensus |
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The Benefits Realization Report Card was
automated using a web-based analytical tool that collected data in real time
and presented results on the corporate intranet |
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Results |
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Report Card results were
presented at quarterly review meetings of the IT Oversight Committee. The ability to drill down into the summary reports to
understand cause and variations was used by both the Oversight Committee and IT. |
