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Success Story - Turning Around a Troubled IT Function |
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- Interim CIO Services |
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- Deriving Value from Outsourcing |
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Client:
Nonprofit Association |
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Project:
Implement New Controls and Procedures |
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A recent assessment of
the IT function of this State Association of child-welfare agencies had
identified a lack of effective controls and procedures. We were asked
to assist with the design and implementation of needed controls and
procedures, including setting a new direction for IT.
On the day our work was to begin, we were
notified that the incumbent CIO had resigned, and we were asked if our
assigned managing partner would assume this position on an interim basis.
As the extent of IT issues facing the
client came to be understood during the first few weeks of the engagement,
the scope of the project expanded to include: |
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Setting a new direction for IT |
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Assuming interim responsibility
for all aspects of IT, including: |
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IT
governance |
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system design and maintenance |
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network operations |
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human resource management and counseling |
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Design and implementation of new
policies, procedures and controls |
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Customer contact and
communications |
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Outsourcing of IT to a
third-party contractor |
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As a result of this year-long effort, a new direction for IT was identified
by the IT Governance Council that resulted in the outsourcing of IT to a
third party; counseling and outplacement of all IT staff; uninterrupted and
improved stability, functionality and customer satisfaction with the
existing IT software and service |
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To see details about the services
provided in this engagement, click on the buttons below: |
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Turning
Around a Troubled IT Function |
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Interim CIO
Services |
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Assessing IT
Strengths and Weaknesses |
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