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Approach |
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In order to create an IT
Performance Measurement Program, the following steps were taken: |
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Processes of the IT
function were defined and mapped |
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Each process was
analyzed to identify its measures of effectiveness (quality of output) and
efficiency (resource consumption per output) |
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Data sources for each
identified measures were analyzed to identify their source, availability,
quality and currency |
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These attributes of
each measure were then used to prioritize each measure in the dimensions of
importance to achieving business objectives and ease of access |
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Measures that were found
to be both important and readily accessible became candidates for inclusion
in an initial set of IT performance reports that were periodically reviewed
by the CIO and staff |
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As part of this
program, metrics were identified that best track progress toward
achievement of the newly approved technology strategy. These metrics were
formulated into a single, graphically-oriented report that was presented to
regular meetings of the County Supervisors. |
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Results |
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The IT Performance
Reports were used by the CIO and staff to review and address performance
issues. The IT Performance Report provided to the Supervisors resulted in
not only the desired involvement, understanding and feedback intended, but
the Supervisor of Health Services was so impressed with the summary report
that he directed a similar program be implemented in that department. |
