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Measuring and Managing IT Performance |
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The Need: |
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"You can't
manage what you can't measure." Ensuring IT goals, plans, projects and
initiatives succeed requires a formal program of performance measurement
that can track progress against objectives and report results to both
providers and consumers of technology services. |
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The Objective: |
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To establish an on-going
program that translates IT strategy into an integrated set of performance
measures so that IT's performance can become more closely aligned with the
strategic objectives of the business. |
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Approach: |
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The program is
established by sequentially identifying, defining, capturing and reporting
on the actual values, trends and variance against plan of IT performance
indicators. Key performance indicators or KPI's are identified based
on their ability to report on performance against objectives. Reports
are designed that present the actual values, trends and comparisons of
high-priority KPI's vs. plan. Performance review meetings are
conducted and action steps initiated to correct performance. |
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Benefits: |
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Tracking performance is
crucial to the success of IT strategies and the achievement of IT
objectives. A consistent view of performance tied to strategies,
available to a wide audience, will more clearly communicate the value of IT
to the business. |
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To see examples of this service in
action, click on the buttons below to view Success Stories: |
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Northwest County
Government |
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Southwestern Grocery Chain |
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Major International Institutional
Bank |
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Large HMO |
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