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Seminar Description:
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Understanding your
organization’s investment in—and return on—information technology (IT) is
key to managing business risk and deriving value from IT. The seminar will
advocate that what is needed to do this is the routine reporting of IT
results in an easy-to-understand format available through a readily
accessible venue—the CIO’s “dashboard” of performance measures.
To be effective,
such a dashboard must be based on a solid foundation of Business and
Technology Objectives, Critical Success Factors (CSFs), and Key Performance
Indicators (KPIs). The seminar will focus on techniques used to create the
Dashboard including the Balanced IT Scorecard, the IT Process Model, the IT
Value Proposition and the IT Performance Measurement Program.
Features and
benefits of a comprehensive CIO Dashboard implementation are discussed, as
are case studies and examples of successful dashboards developed by
organizations. |
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What Makes This Event Unique |
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Use of the Balanced Scorecard for IT Performance Management |
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The Balanced
Scorecard model by Kaplan and Norton is widely used to set business
objectives and identify performance indicators. Organizations are now
applying these concepts to the IT function in order to ensure linkage with
business direction. These organizations are finding that the payback in
developing a balanced scorecard for IT lies in its use to identify key
performance indicators tracked and reported on the CIO Dashboard. |
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Creating the IT Process Model to Identify Measures of Effectiveness and
Efficiency |
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Business process
modeling has long been a technique used by System Analysts to understand the
current state of a part of the organization to be automated. By applying
these same techniques to the IT processes of the organization, measures of
effectiveness and efficiency of the function are identified and used to form
the foundation of an IT Performance Management Program. |
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Establishing the IT Value Proposition |
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By creating a clear,
compelling and consensus-based statement of intended products and services,
IT departments are able to demonstrate a return on the organizations
investment in technology. Further, by ensuring that all projects, programs
and activities defined in the IT value proposition are supporting business
objectives, linkage between IT and the organization’s strategy is assured.
The CIO Dashboard is used to track and report on progress towards
achievement of the value proposition. |
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The Performance Management Data Mart |
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To ensure the
integrity of the IT Performance Management Program, “feeder systems” (e.g.
ERP, application development, network monitoring), provide data to a
Performance Management Data Mart used to generate IT performance reports and
the CIO Dashboard. The Data Mart provides the additional capability needed
to produce IT functional reports, exception reports and alerts, and
performance-based audit reports needed for real-time financial statements. |
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Who Should Attend: |
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Your organization's CEO, CFO, CIO and CTO |
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Members of the IT Steering
Committee/Governance Council |
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IT Line Managers and Staff |
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Line of Business Managerswho are heavily
involved in technology solutions |
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IT Controller/Financial Analyst |
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IT Project Managers, Project Teams and
User Representatives |
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Why Should You Sign Up? |
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This is a unique
opportunity to spend two days interacting with Kenneth Rau, who has
researched, written books and articles, and spoken internationally on
understand the importance of measurement to management. Through interaction
and collaboration with Ken, you develop:
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an understanding of the concepts and
principles he has applied successfully in dozens of organizations,
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how to tailor them to fit the unique
business and strategy of your organization, and
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how to develop the foundation of a
consensus-based, organization-specific program of performance measures and
reports.
As you listen to Ken’s experiences with
best practices and reinforcing war stories, you and your team uncover what’s
working and what’s not in balanced scorecard application, process modeling,
business and IT linkage, and measuring and managing performance with a
formal program – the CIO Dashboard of Performance Measures. By working
interactively with your team, you are able to:
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